Recently, I came across with the news that the government targets 90 per cent of government services to be online by 2020. Malaysian Administrative Modernisation and Management Planning Unit (Mampu) Mampu director-general Datuk Mohamad Zabidi Zainal said it aimed to implement the use of Internet technology across all ministries and hoped to have 35 per cent of services available online by next year and 50 per cent by 2015.
He said that the customers today demand fast transactions and one of the ways that they can deliver this is through Internet technology. Currently the government agencies had benefited from its E-filing, E-registration and Electronic Stamp Duty Assessment and Payment System. The objective is to achieve its goal of paperless transactions.
According to the news that I have read, Mampu has published a 50-pages manual, Business Process Reengineering Manual for Public Sector Agencies, as a guide for government agencies to evaluate their existing service mechanism and improve services by digitalising processes. Mampu has made the effort to enable all the government agencies by providing the manual online which can be downloaded from http://www.mampu.gov.my/.
One of the agencies that has implement part of the process is The Federal Territory Land and Mines Department. They had reducing the process of applying for land ownership from four months to one month. The agency was also currently testing out a MyForms system for the public to send in their information and applications online, once it was put in place, it would cut short application processing time from one day to 15 minutes.
The agency had handled about RM400 million in land tax payments last year, which was more than the targeted RM221 million, due to online payment methods made available and other incentives. The percentage of the public paying land taxes online had increased by four per cent last year when compared with 2009. Research has been made by the agency and it could also be attributed to the agency's initiative in offering a 10 per cent discount to those who settled their payments within the first month.
From my point of view, there will be pro and cons of implementing government services online. We will benefit the most especially in doing transaction online provided that there is a good security services by the government as well. What we need to do is to keep pace with the latest technology available in the net and learn fast to adapt with the changes.
What I can see here is that, the Government will continue to prioritise the concerns of the 'rakyat' in its strategic initiatives in year 2012 through the implementation of the Economic Transformation Programme (ETP), Government Transformation Programme (GTP) and 10th Malaysian Plan (10 MP).
Source : Mampu website and Articles from New Straits Times
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